Shipping Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Processing Time

Orders typically leave our distribution center the next business day. Our distribution center is open Monday – Friday, so orders placed after midnight on Thursday will ship the following Monday. High order volume due to sales or special events may result in longer processing times. We will do our best to promptly communicate any delay in processing your order with you.

Order Confirmation & Tracking Information

When you place an order, you will receive a confirmation email. If you do not receive the confirmation, please check your spam/junk folder and contact us. If you experience an error message or service interruption after submitting payment information, please contact us to confirm your order was placed.

You will receive a second email when your order has been packaged and a label is printed for shipment. This email will contain a link(s) to tracking information. The tracking information may take up to 24 hours to be updated.

Delivery Instructions

We cannot provide special delivery instructions for your order (gate codes, specific package drop-off locations, etc.) to our carriers. Please click the tracking link provided with your order completion email to access the carrier’s website and services. You can track your package’s progress, set up alerts and manage delivery options.

US Shipping Policy

We ship to all 50 states (excluding US territories).

We ship to street addresses and Military APO/FPO addresses.

We offer standard shipping (3-7 days) and express shipping (2 days).

The shipping timeframe starts when your package reaches the carrier. During peak seasons, our carriers do not guarantee a 2-Day timeframe. Express shipping is not available for delivery to Military APO/FPO.

International Shipping Policy

Canada

We offer door-to-door shipping, including transportation, import duties, taxes, and fees. This flat-rate shipping cost gets packages to you without customs delays or unknown charges. Most packages are sent via USPS, but we also use FedEx. Delivery timelines are typically 3-4 business days for urban areas and 5-7 days for more remote locations. Check your tracking information for your order’s estimated delivery and use the carrier-provided services to adjust the delivery location or instructions.